Canterbury Plumbing Terms and conditions of work carried out by us

Canterbury Plumbing does not usually have a charge for a callout as we charge an hourly rate for our engineers’ time on site. However, if we are carrying out work outside of our normal working hours (Monday to Friday, 9am to 5pm) , for example in the rare circumstances of an emergency out of hours callout, we may charge a callout fee in addition to the hourly rate – this will be stated before the callout.

Unless otherwise agreed, our hourly rate is charged by the hour or part thereof and we charge a minimum of one hours time for any visit or work carried out.

If requested we can provide estimates for plumbing work but it should be noted that these are estimates only and not fixed quotes – a variety of factors outside our control can influence the time taken or the equipment or parts needed for any particular job, making it impossible for us (or anybody else for that matter) to give a fixed price quote.

All our engineers’ work is chargeable unless stated otherwise beforehand, including time spent diagnosing break downs and repairs.

New Appliance Warranty
New installations of appliances and central heating systems are covered under warranty for twelve months.

New parts Warranty
All Canterbury Plumbing’s labour is warranted against our error for 12 months on new parts on appliances – in the unlikely event we have made a mistake we will put it right at no cost to you under our warranty.

If a new manufacturer’s part has failed we have installed we will endeavour to source the part from an authorised supplier and organise the replacement of said part and this part will be free under manufacturer’s warranty if the part fails within the manufacturer’s warranty period, our labour will be charged as normal for the time spent - i.e. it's only the part that's covered under warranty.– If the replacement part is a replacement under replacement parts warranty it will be for one time only under the original manufacturer's part warranty for the part and our labour replacement warranty part will only be alongside original warranted part period when the part was first fitted. If you request the warranty replacement parts warranty then it will indicate this on the invoice we provide.

Ask our engineer for more information on this if required.

What are you paying for when you have work done by us?

Our hourly rate and charges are very reasonable when you consider our costs:-

Engineers’ travelling time to and from job. Fuel for our vehicles and wear and tear and depreciation on our vehicles. Cost of tools and specialist equipment required to do the job – can be very expensive! The cost of training and retraining for our engineers: to ensure the highest quality work all our engineers have at least five years experience and are trained to the highest level to comply with Water regulations, best practice etc. – this is a continual ongoing process and also includes manufacturer specific training so you can be confident our engineers know how to do the job safely and to a high standard and are completely up to date in all aspects of our work. The cost of running our office and administration – telephones, fax, Internet, advertising so you can find us, staff to answer your call, accounting expenses – all are needed to offer the high quality, warranty-backed service we give you.

All of the above are needed to back up even the simplest of jobs – not a bad deal when you think about it is it?
All materials and appliances installed remain the property of Canterbury Plumbing until the final invoice has been settled.

Public Liability Claims

Any claims via our public liability cover do not affect any warranty cover when our work has been fully paid for.

Any public liability claims do not exempt you from full payment of invoices for work done.

We would advise that any small claims for accidental damage by an engineer below £1000 are resolved amicably between the customer and the engineer - if a reasonable solution or agreement cannot be made then the customer has the right to take the individual responsible to small claims court to seek redress. Canterbury Plumbing cannot be held responsible for damages by an individual tradesman. Above £1000 claims can be made via our Public Liability insurance.

To find out more give us a call on 01227 903168 or 07957883168